Jira Service Management

{"xsrfToken":"1b1520b53eab852a713477546c324367ed7778e4_lout","branding":{"id":"24","key":"sfdcx","name":"Salesforce Support","portalBaseUrl":"/servicedesk/customer/portal/24","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/24/18","theme":{"headerBGColor":"#3498db","headerLinkColor":"#ffffff","headerLinkHoverColor":"#225375","headerLinkHoverBGColor":"#225375","headerBadgeColor":"#225375"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/07b7b15c-20ce-4ef9-a48d-dd25636f4ec9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNzI4ZjU0Mi05NmVhLTRlNTUtYWQzNi1mOWRiMzgzODI1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3YjdiMTVjLTIwY2UtNGVmOS1hNDhkLWRkMjU2MzZmNGVjOSI6WyJyZWFkIl19LCJleHAiOjE3NDAwMzc3NDAsIm5iZiI6MTc0MDAzNzE0MH0.eMA3dMNSfHR5zXFJqHbMDSBHmixCKN8Y60UAo5lEcGA&client=c728f542-96ea-4e55-ad36-f9db3838253b&mode=fit","logoId":"07b7b15c-20ce-4ef9-a48d-dd25636f4ec9","isLogoAvailable":true,"helpCenterTitle":"BambooHR Service Desks","sharedPortalName":"BambooHR","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"BambooHR Service Desks","sharedPortalName":"BambooHR","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3c9dc4","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"24","key":"sfdcx","projectId":13696,"serviceDeskId":24,"name":"Salesforce Support","description":"Welcome! You can raise a request for Salesforce Support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/24","onlyPortal":false,"reqTypes":[{"id":"346","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"Something in Salesforce isn't working right and I need help fixing it.","icon":15026,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15026","groups":[50],"key":""},{"id":"373","name":"Help Center & Contact Issues","descriptionHtml":"","callToAction":"Help Center & Contact Issues","introHtml":"I need assistance ensuring a customer can login to the Help Center or that the data we have for a customer is up to date.","icon":14600,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14600","groups":[50],"key":""},{"id":"354","name":"Incident or Outage","descriptionHtml":"","callToAction":"Incident or Outage","introHtml":"I have a major problem that is affecting functionality and has broad impact across Salesforce (P1 Priority).","icon":15002,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15002","groups":[50],"key":""},{"id":"369","name":"Lead Conversion Issue","descriptionHtml":"","callToAction":"Lead Conversion Issue","introHtml":"There is a problem converting leads in Salesforce and I need help.","icon":14641,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14641","groups":[50],"key":""},{"id":"352","name":"Salesforce Licensing / Permissions","descriptionHtml":"Please include details in the description such as name, team or role, and/or permissions required, along with any changes if this is an update of an existing user.","callToAction":"Salesforce Licensing / Permissions","introHtml":"I need a new Salesforce user onboarded, help with permissions, or someone offboarded etc.","icon":14998,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14998","groups":[50],"key":""},{"id":"367","name":"Time Sensitive Micro Changes","descriptionHtml":"","callToAction":"Time Sensitive Micro Changes","introHtml":"I have a time sensitive configuration change request from leadership that must be addressed in the current sprint.","icon":14622,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14622","groups":[50],"key":""},{"id":"345","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":15008,"iconUrl":"https://bamboohr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15008","groups":[],"key":""}],"reqGroups":[{"id":50,"name":"General"}],"orderMapping":{"50":[373,369,354,346,352,367]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":24,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SFDCX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNzI4ZjU0Mi05NmVhLTRlNTUtYWQzNi1mOWRiMzgzODI1M2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzY5NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDAwMzgzNDAsIm5iZiI6MTc0MDAzNzE0MH0.C8YXMk7tNJBR7CuaKBls1LxA9LYO5whqikEz28cKtu4","targetCollection":"upload-project-13696","endpointUrl":"https://api.media.atlassian.com","clientId":"c728f542-96ea-4e55-ad36-f9db3838253b","tokenDurationInMins":20}},"sharedPortal":{"name":"BambooHR","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bamboohr","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1b1520b53eab852a713477546c324367ed7778e4_lout","baseUrl":"https://bamboohr.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bamboohr.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c728f542-96ea-4e55-ad36-f9db3838253b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a8150815070043798ac375116c719aae","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}